Brotherhood Bomber Jacket // Scarlet
Please read the following carefully: On average, orders and processed within 2-5 business days (M-F) after completing your order (excluding weekends, holidays and pre-sale items).
Tracking numbers will be provided once your order has been processed, fulfilled and shipped. You will receive an e-mail that will contain a tracking number and link to help you track your order. Please allow 24-48 hours for the tracking number to become active and begin to see updates. If for any reason you do not receive a tracking number within 2-5 business days, please feel free to reach us directly via e-mail.
- All return/exchange requests are to be made within seven days from the date of receipt of the merchandise.
- Only item(s) that are unworn, unwashed, and in its original condition with tags still attached are eligible for return/exchanges.
- The customer is responsible for all shipping & charges associated with exchanges and returns
- Insurance is recommended for all return shipments as Sworn To Us is not responsible for lost or mishandled packages.
- Sworn To Us has the right to refuse any return.
Please note: All refunds, order cancellations, Paypal disputes, and chargebacks will be issued via store credit.
If you have any questions regarding any purchase(s) made through www.sworntous.com, please feel free to contact our customer service team and someone will respond within 24 hours.Exchange Inquiries:
E-mail: email@example.comCustomer Service Hours:
Monday - Friday 8:00AM - 5:00PM (PST)
Where is my tracking number?
As mentioned in our Shipping & Handling page, orders are processed within 2-5 business days after completing your order (excluding holidays and pre-sale items). Tracking numbers will be provided once your order has been processed, fulfilled and shipped. You will receive an e-mail that will contain a tracking number and link to help you track your order.
Can I return my item for a refund?
Sworn To Us handles returns & exchanges on a case-by-case basis. Unfortunately, refunds and/or cancellations are generally not allowed for online purchases. We do offer an exchange policy
Please note that any authorized refunds will be issued with store credit.
We reserve the right to refuse any returns.
Do I get a return label?
Sworn To Us handles returns & exchanges on a case-by-case basis. Should the item be incorrectly shipped and/or damaged, then we will issue a pre-paid label. However, if the item simply did not fit or if you would like another item style or color, then any and all return cost(s) associated are responsible by the customer.
Please note: while we do not require it, we recommend customers insure their returns as we are not responsible for any lost and/or mishandled packages.
How can I get sponsored?
Unfortunately we do no sponsor anyone. You are welcome to view our Referral program, though.
Why does my promo code not work?
Please make sure your code is entered correctly. Promotional codes do expire, some are a one-time offer only - please look at the terms and conditions of the discount code to make sure the offer is still valid.
If you have received a unique code from one of our team members, please keep in mind it can only be used once and cannot be combined with another promotion or be applied to shipping costs.
All promotions and/or codes cannot be applied after the transaction is complete.
How do I know my size?
Please view our full sizing chart by clicking here.
All items fit true-to-size unless specified otherwise in the product description. We do our best to adequately describe each product.
When will [insert style] be restocked?
Unfortunately we do no restock every style and/or color way. The best way to secure your item and size is to purchase as soon as the item becomes available to the public. However, there are some styles in which we try to keep constant stock in. If the item is no longer visible on our site, chances are that the item will no longer be produced.